Smart Home Support

Expert Sessions

Get smart about your home

From streaming to security, learn how to get the most out of your tech through a 15-minute conversation with an expert. It's part of your premium membership.

Data Security and Privacy

We want you to feel confident and secure as you use all of the devices in your home. The digital world holds no shortage of security and privacy threats, but there are practical steps you can take to stay safe.

Whole Home Data Backup

It’s important to keep all of your data backed up, no matter where you store it - whether that’s on a laptop, a tablet, a memory card full of photos, or a smartphone.

Streaming and Entertainment

Enjoying your favorite shows, movies, and music is easy to do with the right technology in your home. But with so many streaming options to choose from - Chromecast, Roku, Fire TV, Apple TV—it can be difficult to know where to start.

Connected Home & Parental Control

Flat screen TVs, smartphones, computers and gaming consoles - with so many different screens in your home, it’s hard to keep track of who’s using each one and what they’re using it for. Manage content across your devices with a few tweaks to your parental controls.

Product Setup and Feature Overview

Setting up a new product can feel like a chore. There are so many features, and it can be hard to know if you might be missing out on something. We want to help you get your devices set up correctly the first time, so you never have to wonder if you’re getting the most that your products have to offer.

Password Management

It seems like every service, these days, requires a new password. Eventually you can find yourself recycling the same three passwords and always forgetting which one to use for each service. Is it really sustainable to juggle all of these passwords? Could you be putting your personal information at risk?

Product Purchase Guidance

Quality tech equipment isn’t cheap, and there are often a lot of options to choose from, so how do you know which items are right for you? We want to make sure you feel 100% confident when you’re deciding which products to purchase for you and your household.

Wi-Fi Evaluation

It’s dificult to think of anything more frustrating than an unstable internet connection. Do you ever find that one minute, it’s working fine, but the next, you can’t load any webpages, stream your favorite shows, or send and receive emails; or is there just that one room in your house that doesn’t get a Wi-Fi signal?

Custom Appointment

Do you have some questions about any household technology, but don’t feel like it fits into any of the other categories? Or are you considering purchasing a new piece of technology, but want to discuss it with an expert first? Not a problem! Set up a custom appointment and an expert will call you to answer any questions you may have.

I love helping people solve their tech problems. It's so rewarding to be able to remove so much frustration from people's lives all day long!

Justin K.

Smart Home Support expert by day, amateur pastry chef by night

Want to learn more?

If you still need help or want to explore a tech topic we haven’t covered, let us know.

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Need help? Call us.

(844) 409-1998

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